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		<title><![CDATA[SearchCRM: News on CRM trends and technology]]></title>
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			<title><![CDATA[People, process issues offer path to improve data quality on the cheap]]></title>
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			<description><![CDATA[An emphasis on educating end users and upgrading internal processes can help enterprises fix data quality problems without dropping a ton of cash, according to analysts.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Mark Brunelli, Senior News Editor(editor@searchcrm.com]]></author>
			<pubDate>Wed, 16 May 2012 18:45:06 EDT</pubDate>
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			<title><![CDATA[SAP builds the case for HANA in-memory bench with new apps, customers]]></title>
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			<description><![CDATA[After talking up its mobile and cloud road maps, SAP chose last day of the SapphireNow conference to talk about the third part of the equation it?s basing its future success on: HANA, and in-memory technology.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Todd Morrison, News and Features Editor(editor@searchcrm.com]]></author>
			<pubDate>Wed, 16 May 2012 17:17:16 EDT</pubDate>
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			<title><![CDATA[Call center agents? behavior should be focus -- not clunky metrics]]></title>
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			<description><![CDATA[A consultant at the recent ACCE call center expo urged call centers to drop the glut of performance metrics and favor a human approach.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Tue, 15 May 2012 06:39:17 EDT</pubDate>
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			<title><![CDATA[Health care reform catalyst for customer service improvements]]></title>
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			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240150061/Health-care-reform-catalyst-for-customer-service-improvements</pheedo:origLink>
			<description><![CDATA[Although many don?t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Donna Fluss(donna.fluss@dmgconsult.com]]></author>
			<pubDate>Thu, 10 May 2012 10:56:47 EDT</pubDate>
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			<title><![CDATA[Mobile CRM apps aim to connect smartphones, contact centers]]></title>
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			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240149607/Mobile-CRM-apps-aim-to-connect-smartphones-contact-centers</pheedo:origLink>
			<description><![CDATA[Customers won?t start from scratch with new mobile app ?bridge? programs that transfer their information to contact centers.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Thu, 3 May 2012 10:11:45 EDT</pubDate>
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			<title><![CDATA[Datachick gives 'big data' a verbal beat down at Enterprise Data World]]></title>
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			<description><![CDATA["Big data" technologies took a verbal shellacking from consultant and well-known Twitterer Karen Lopez in an Enterprise Data World conference session.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Mark Brunelli, Senior News Editor(editor@searchcrm.com]]></author>
			<pubDate>Wed, 2 May 2012 21:22:46 EDT</pubDate>
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		<item>
			<title><![CDATA[IBM?s plans are in Tealeaf with purchase of CEM analytics firm]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=fef9edf46e14fc40acd437595458db99</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240149554/IBMs-plans-are-in-the-Tealeaf-with-purchase-of-CEM-analytics-firm</pheedo:origLink>
			<description><![CDATA[IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Wed, 2 May 2012 17:21:23 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[House bill aims to restrict call center outsourcing]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=e475ece74d1cc54381aa3b4371fda9aa</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240149171/House-bill-aims-to-restrict-call-center-outsourcing</pheedo:origLink>
			<description><![CDATA[Proposed federal legislation would slow the exodus of call center jobs, but analysts question the intent behind it and effectiveness.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Thu, 26 Apr 2012 09:44:38 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Salesforce.com creates cloud network for governments]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=3ce7aad45e677c74d4e8a72a0f911807</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240149100/Salesforcecom-creates-cloud-network-for-governments</pheedo:origLink>
			<description><![CDATA[The Government Cloud will offer a dedicated, secure infrastructure for government agencies.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Wed, 25 Apr 2012 09:53:47 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[E-commerce, social media driving CRM, experts say]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=c1b3879ec55d0324bd0dafe15092d77e</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240148910/E-commerce-social-media-driving-CRM-experts-say</pheedo:origLink>
			<description><![CDATA[E-commerce will keep growing, forcing companies to improve their CRM systems and break down silos between the two, analysts predict.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Mon, 23 Apr 2012 10:36:18 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Gartner explains how to reach the next level of MDM maturity]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=19b66d6867ef98a8a426b8666e79e6c2</link>
			<pheedo:origLink>http://searchdatamanagement.techtarget.com/news/2240148699/Gartner-explains-how-to-reach-the-next-level-of-MDM-maturity</pheedo:origLink>
			<description><![CDATA[Gartner MDM Summit attendees got advice on how to launch, expand and reinvigorate their master data management programs for better data consistency.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Mark Brunelli, Senior News Editor(editor@searchcrm.com]]></author>
			<pubDate>Wed, 18 Apr 2012 12:27:47 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Marketo and CrowdFactory combine for a social marketing suite]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=b4ed3f1c912c74ad2b01a1157971d397</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/opinion/Marketo-and-CrowdFactory-combine-for-a-social-marketing-suite</pheedo:origLink>
			<description><![CDATA[Columnist Denis Pombriant likes the recent deal between Marketo and CrowdFactory and sees a trend toward more tactical social marketing.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Denis Pombriant(denis@beagleresearch.com]]></author>
			<pubDate>Wed, 18 Apr 2012 09:54:54 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[At-home call center agents promise savings, but reservations linger]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=e2f07c6a9d864c1b0e4739cdee46787a</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240148630/At-home-call-center-agents-promise-savings-but-reservations-linger</pheedo:origLink>
			<description><![CDATA[JetBlue is among several companies that tout use of stay-at-home call center agents; still, not every business likes them.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Tue, 17 Apr 2012 12:10:38 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[IBM taps Varicent for its sales and performance management software]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=04d56a095c12a1795a28224a587dcd52</link>
			<pheedo:origLink>http://searchbusinessanalytics.techtarget.com/news/2240148544/IBM-taps-Varicent-for-its-sales-and-performance-management-software</pheedo:origLink>
			<description><![CDATA[IBM continues its analytics buying spree with plans to acquire sales and performance management software company Varicent Software Inc.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Nicole Laskowski, News Editor(editor@searchcrm.com]]></author>
			<pubDate>Fri, 13 Apr 2012 16:56:40 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA['Big data' will have a big impact on MDM strategy, Gartner says]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=d665e8c5eb05cac71eadd20e2cb5e918</link>
			<pheedo:origLink>http://searchdatamanagement.techtarget.com/news/2240148498/Big-data-will-have-a-big-impact-on-MDM-strategy-Gartner-says</pheedo:origLink>
			<description><![CDATA[The growth of "big data," as well as social media and cloud computing, must be factored into master data management strategies, according to Gartner.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Mark Brunelli, Senior News Editor(editor@searchcrm.com]]></author>
			<pubDate>Thu, 12 Apr 2012 15:06:31 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[At-home call center agent recounts joy, pain of virtual workplace]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=07459a6312b62be70b81deb5bfde37c6</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240148363/At-home-call-center-agent-recounts-joy-pain-of-virtual-workplace</pheedo:origLink>
			<description><![CDATA[A stay-at-home call center agent talks about the job?s freedom and occasional disconnectedness.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Tue, 10 Apr 2012 13:17:28 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Seen, heard and tweeted at the Gartner BI Summit]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=8a03867bc610cc0418aaa5c48f35ee81</link>
			<pheedo:origLink>http://searchbusinessanalytics.techtarget.com/news/2240147932/Seen-heard-and-tweeted-at-the-Gartner-BI-Summit</pheedo:origLink>
			<description><![CDATA[The tweets, blog posts and quotes from the first day of Gartner's annual BI Summit get summed up here.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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<img alt="" height="0" width="0" border="0" style="display:none" src="http://tags.bluekai.com/site/5148"/><img alt="" height="0" width="0" border="0" style="display:none" src="http://insight.adsrvr.org/track/evnt/?ct=0:8pyu3gz&adv=wouzn4v&fmt=3"/>]]></description>
			<author><![CDATA[Nicole Laskowski, News Editor(editor@searchcrm.com]]></author>
			<pubDate>Tue, 3 Apr 2012 16:52:34 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Gartner BI Summit: Time to get back to basics with analytics]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=50080e2cf74e096e39f9d3b260c9e932</link>
			<pheedo:origLink>http://searchbusinessanalytics.techtarget.com/news/2240147930/Gartner-BI-Summit-Time-to-get-back-to-basics-with-analytics</pheedo:origLink>
			<description><![CDATA[The 10th annual Gartner BI Summit keynote address highlights changes in the industry and recommends businesses keep in step by remembering the three R?s: Relevance, resources and renovation.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Nicole Laskowski, News Editor(editor@searchcrm.com]]></author>
			<pubDate>Tue, 3 Apr 2012 16:43:32 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Enterasys touts success of social CRM; lumber executive buys in]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=4cfdcb2f81aea851d5f5d13439962528</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240147929/Enterasys-touts-success-of-social-CRM-lumber-executive-buys-in</pheedo:origLink>
			<description><![CDATA[An Enterasys executive applauded use of internal social media at Gartner?s annual CRM conference, saying it has improved his company?s sales and culture. It may have a place for everyone.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Tue, 3 Apr 2012 16:37:19 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Cut through copious contact center data with contact center KPIs]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=1a0ee69c09d8068d8e1388afff134632</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240147918/Cut-through-copious-contact-center-data-with-contact-center-KPIs</pheedo:origLink>
			<description><![CDATA[Expert Donna Fluss shares contact center KPIs that managers can use to measure contact center performance -- and when to apply them.<br clear="both" style="clear: both;"/>
<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Donna Fluss(donna.fluss@dmgconsult.com]]></author>
			<pubDate>Tue, 3 Apr 2012 12:45:39 EDT</pubDate>
		</item>
		<item>
			<title><![CDATA[Gartner: Companies must master Master Data Management best practices]]></title>
			<link>http://www.pheedcontent.com/click.phdo?i=446732cb2d1109635dfa016ce0f4351d</link>
			<pheedo:origLink>http://searchcrm.techtarget.com/news/2240147833/Gartner-Companies-must-master-Master-Data-Management-best-practices</pheedo:origLink>
			<description><![CDATA[Companies should put aside internal differences to get handle on MDM, a Gartner researcher says at the group?s CRM conference.<br clear="both" style="clear: both;"/>
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			<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
			<pubDate>Mon, 2 Apr 2012 12:05:39 EDT</pubDate>
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