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Business - Marketing - Marketing and Advertising - Consulting - Twitter]]> Tue, 7 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=eff760128e1de872334c2aa7a00b43db http://searchcrm.techtarget.com/news/2240022445/Navigating-the-marketing-automation-software-market-must-still-focus-on-the-customer


Marketing - Manufacturing - Technology - Business - Automation]]> Tue, 7 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=8bd5ca774894b6ae562d665f36c79138 http://searchcrm.techtarget.com/news/2240022446/Start-the-business-case-for-marketing-automation-with-savings-but-complement-with-revenue


Business - Business case - Marketing automation - Manufacturing - Automation]]> Tue, 7 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=8a87f0b3fc80a943db096ec76467e4cb http://searchcrm.techtarget.com/news/2240022458/Ten-best-practices-for-implementing-marketing-automation-software


Business - Manufacturing - Best practice - Automation - Home Automation]]> Tue, 7 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=9b7b6187e189592ccc2f60fa6ed5668e http://searchoracle.techtarget.com/news/2240022383/End-users-mostly-indifferent-to-Oracle-hiring-former-HP-CEO-Mark-Hurd


Mark Hurd - Oracle - Hewlett-Packard - Oracle Corporation - President]]> Mon, 6 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=f7a97e4da81d76b2658066fcee0e81f9 http://searchcrm.techtarget.com/news/2240022345/Mobile-CRM-not-just-for-SFA-anymore


Sybase - SAP - SAP AG - Customer relationship management - ERP]]> Wed, 1 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=17300f3660be36d6a1567acfc360b1c1 http://itknowledgeexchange.techtarget.com/voices-of-crm/contact-center-satirist-greg-levin/


Customer relationship management - Call centre - Business - Financial services - United States]]> Wed, 1 Sep 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=5176570ffb29235b29b85b423e2a7a22 http://searchbusinessanalytics.techtarget.com/news/2240022332/Forrester-Decentralized-approach-to-customer-data-analytics-the-norm


Forrester Research - Business - Data mining - Decentralization - Customer Management]]> Tue, 31 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=02490d6fa2f288d34403ec5edfb8dbeb http://searchcrm.techtarget.com/news/2240022267/SAPs-Sybase-deal-requires-customers-to-update-their-mobile-CRM-strategy


Sybase - SAP - SAP AG - ERP - Consultants]]> Sun, 29 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=ec1372e5359f41257bc4203dcb4891cf http://searchdatamanagement.techtarget.com/news/2240022066/Increase-the-success-of-data-governance-programs-from-the-bottom-up


Data governance - Technology - Business - Master Data Management - Data Warehousing]]> Thu, 26 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=d830e2de72c855fb7878345d4ed29a8a http://searchcrm.techtarget.com/news/2240021800/Running-customer-service-on-Facebook-takes-tools-and-training


Facebook - RosettaStone - Customer service - Business - Social network]]> Wed, 25 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=5e33221494a1e10d1887c315ec5bd2d3 http://itknowledgeexchange.techtarget.com/sap-watch/the-fine-print-from-the-sap-sybase-roadmap/


Sybase - SAP - ERP - Consultants - SAP AG]]> Tue, 24 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=4242683a1b68fc41cb46abe38baf998b http://searchbusinessanalytics.techtarget.com/feature/Creating-an-advanced-data-analytics-business-culture-Tips-and-advice


Business - Data analysis - Databases - Data mining - Data Warehousing]]> Mon, 23 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=2469994fda2c0e4f5939d3f4570087a1 http://searchdatamanagement.techtarget.com/news/2240021580/Newly-combined-SAP-and-Sybase-could-mean-big-trouble-for-Oracle


Sybase - SAP AG - Databases - SAP - Oracle Database]]> Thu, 19 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=6559856b19d80c7ec9eb5cf59ac8fe2f http://searchsap.techtarget.com/news/2240021063/SAP-Sybase-will-deliver-combined-mobile-development-platform-in-nine-months


Sybase - SAP - SAP AG - ERP - Consultants]]> Wed, 18 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=0c81d50a0d1d9710ec9aaa892d575dc7 http://itknowledgeexchange.techtarget.com/voices-of-crm/is-ibm-delving-deeper-in-to-crm/


IBM - Unica - Business - Hardware - Marketing]]> Sun, 15 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=ef8d0fa7f738b17f06d925074e185306 http://searchcrm.techtarget.com/news/2240020969/IBM-buys-Unica-gets-into-marketing-automation


Unica - IBM - Sterling Commerce - Coremetrics - Business]]> Thu, 12 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=fffd86252b904009996fc2a3aa7f5b0a http://searchcrm.techtarget.com/news/2240020942/iPad-for-CRM-finds-a-start-in-mobile-field-service


Customer relationship management - Customer experience - Business - Customer service - IPad]]> Mon, 9 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=3104e83e34c8cfc763e3117b0875dc59 http://searchsap.techtarget.com/news/2240020930/Seeking-speedy-resolution-to-TomorrowNow-case-SAP-offers-to-pay-up


TomorrowNow - SAP AG - SAP - Oracle Corporation - Oracle]]> Wed, 4 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=adbf03ce31691b2df41b6a0a172cdc2a http://searchcrm.techtarget.com/news/2240020834/Effective-self-service-CRM-requires-cross-channel-consistency


Business - Customer relationship management - Customer service - selfservice - Education and Training]]> Mon, 2 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=aa30e482387ff386d370845df2a9241d http://searchcrm.techtarget.com/news/2240020842/Five-mistakes-to-avoid-when-implementing-self-service-CRM


Customer relationship management - Business - Customer service - Self service - E-Commerce]]> Mon, 2 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=1689a79cc64149685edf2a2ca1bf4d2b http://searchcrm.techtarget.com/news/2240020839/Look-within-when-staffing-customer-self-service-programs


Business - Customer relationship management - Customer service - selfservice - Education and Training]]> Mon, 2 Aug 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=c3496b6d2fc0d55ea304b93d8b1fc9de http://searchcrm.techtarget.com/news/2240020602/Selecting-self-service-CRM-software-means-looking-in-many-places


Customer relationship management - Business - Marketing - Self service - E-Commerce]]> Wed, 28 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=ac61ba436719764bda62d9dcf01b82e1 http://itknowledgeexchange.techtarget.com/voices-of-crm/google-gets-in-the-crm-game/


Google - Searching - Search Engines - Google Apps Marketplace - Companies]]> Tue, 27 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=760086480a67c8449ea743fb6ea1f3e2 http://itknowledgeexchange.techtarget.com/voices-of-crm/jill-dyche-on-making-the-business-case-for-crm-analytics/


Business - Customer relationship management - Jill Dyché - E-Commerce - CRM]]> Sun, 25 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=6d674bb94ed0507b95fda4082f140c16 http://searchcrm.techtarget.com/news/2240020445/Do-email-marketing-and-email-service-skills-translate-to-social


email marketing - Customer relationship management - Marketing - Business - Marketing and Advertising]]> Tue, 20 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=82847342e4ac3e35548ee8f58b0378b7 http://searchcrm.techtarget.com/news/2240020414/Avaya-overhauls-contact-center-suite-includes-Nortel-functionality


Avaya - Nortel - Business - Canada - Unified communications]]> Mon, 19 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=fffcb440141020863abfbe1e4c52cb79 http://searchbusinessanalytics.techtarget.com/news/2240020413/Successful-social-media-analytics-requires-commitment-experimentation


Social media - Business - Marketing and Advertising - Internet Marketing - Online Communities]]> Mon, 19 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=9b18d350cf17d43f5eba2ce6c76168ff http://searchcrm.techtarget.com/news/2240020409/Workforce-optimization-software-Not-just-for-the-call-center-anymore


Call centre - Customer satisfaction - Business - Customer Management - Business Services]]> Sun, 18 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=db5308f6e762801395ff381b967498f8 http://searchdatamanagement.techtarget.com/news/2240020408/Execute-data-quality-improvement-projects-with-senior-level-thinking


Data quality - Databases - Data Warehousing - Data Integrity and Cleansing Tools - Business]]> Thu, 15 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=5b753652ce4e98a816fd6378ca1c1ac7 http://searchdatamanagement.techtarget.com/news/2240020373/Data-quality-management-helps-UK-gas-giant-ensure-public-safety


Data quality - Business - Public safety - Databases - Data Warehousing]]> Wed, 14 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=578da3e9eebdbe6a9586c960658dff5a http://searchcrm.techtarget.com/news/2240020375/Sword-Ciboodle-software-demonstration


Customer relationship management - Business - Call centre - Telecommunications - Call Centers]]> Wed, 14 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=82df1d8efa294114d2b92722072d81d5 http://searchbusinessanalytics.techtarget.com/news/2240020394/Vendors-push-social-media-analytics-but-some-question-the-technologys-readiness


Social media - Technology - Business - Marketing and Advertising - Internet Marketing]]> Wed, 14 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=6a0d41cc36645aadac61e129118995c0 http://itknowledgeexchange.techtarget.com/voices-of-crm/what-does-the-future-hold-for-crm-university-programs/


University of Toronto - Education - Canada - Colleges and Universities - Ontario]]> Tue, 13 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=7e4880d6b07d846d77ca3076657ca416 http://searchdatamanagement.techtarget.com/news/2240020345/Fight-data-quality-problems-with-business-people-expert-advises


Data - Business - Data quality - Database - Data Warehousing]]> Mon, 12 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=d263bc930fc2d0d2dcb03d9a40767677 http://searchdatamanagement.techtarget.com/news/2240019958/Data-quality-improvement-projects-require-dollars-and-business-sense


Business - Data quality - Database - Data Warehousing - Data Integrity and Cleansing Tools]]> Wed, 7 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=11e6594c5384a159abd1798ade3d29af http://searchcrm.techtarget.com/news/2240019941/Establish-sales-management-processes-before-new-CRM-projects-users-warn


Customer relationship management - Business - Marketing - Marketing and Advertising - Salesmanship]]> Wed, 7 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=a9326dd2287fcf0b57154f7ec91e9192 http://searchdatamanagement.techtarget.com/news/2240019907/Cleaning-up-the-product-data-quality-mess


Data quality - Databases - Data Warehousing - Data Integrity and Cleansing Tools - Business]]> Thu, 1 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=55b1579d83981ccbea365db04ca8a79a http://searchdatamanagement.techtarget.com/news/2240019911/Gartner-Magic-Quadrant-ranks-data-quality-tools-vendors


Gartner - Magic Quadrant - Master Data Management - Databases - Data Warehousing]]> Thu, 1 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=7bfbdbd81f2c7a2000cbcc62b7f24f51 http://searchcrm.techtarget.com/video/Gartners-Matthew-Goldman-on-CRM-and-SIs


Gartner - Customer relationship management - Business - E-Commerce - Customer service]]> Thu, 1 Jul 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=ce6233115b4a9f5158940d6abd661a84 http://searchcrm.techtarget.com/news/2240019899/Gartner-debunks-SaaS-CRM-myths


Customer relationship management - Gartner - Business - Software as a service - Customer service]]> Wed, 30 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=9071ee181e735ab8979e05f6e5fc32fb http://searchcrm.techtarget.com/news/2240019835/Gartner-outlines-CRMs-past-present-and-future


Customer relationship management - Gartner - Business - Customer service - E-Commerce]]> Mon, 28 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=f14389a94804fd9300034ee6c0814c66 http://searchcrm.techtarget.com/news/2240019799/Siebel-SAP-still-top-Forrester-CRM-rankings-but-face-competition


SAP - SAP AG - Siebel Systems - Salesforce.com - ERP]]> Wed, 23 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=20d9458e95446c6cac5c079f1368aa51 http://searchbusinessanalytics.techtarget.com/news/2240019778/Gartner-The-six-elements-of-cloud-analytics-and-SaaS-BI


Gartner - Services - Business - United States - E-Commerce]]> Mon, 21 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=d28c1e5d81ce04152147e3a1c59642c2 http://searchcrm.techtarget.com/news/2240019772/Making-sense-of-contact-center-metrics-and-customer-satisfaction


Business - Call centre - Customer satisfaction - Customer service - Customer Management]]> Mon, 21 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=0433a82d1c6f508be51aba33418900e2 http://searchoracle.techtarget.com/news/2240019712/US-government-sues-Oracle-for-tens-of-millions-of-dollars


Oracle Corporation - Oracle - Federal government of the United States - United States - Databases]]> Wed, 16 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=27999929c3ff3990524a8152dbc593cd http://searchcrm.techtarget.com/news/2240019608/South-Africa-Tourism-ramps-up-call-center-social-CRM-for-World-Cup


South Africa - World Cup - FIFA World Cup - Soccer - Sports]]> Thu, 10 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=450ed1f0f8ef6f8642195023a21a2c63 http://itknowledgeexchange.techtarget.com/voices-of-crm/crms-legacy-of-failure-lives-on/


British Sky Broadcasting - Hewlett-Packard - BSkyB - HP Enterprise Services - History]]> Wed, 9 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=433d1e29f17486917aa4d13e9dd79fdc http://searchcrm.techtarget.com/news/2240019575/NICE-to-acquire-eglue


Performance management - Databases - Data Warehousing - Human resources - Testing and Evaluation]]> Wed, 9 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=31927e84c511d2d843a2f150fc792314 http://itknowledgeexchange.techtarget.com/voices-of-crm/commvaults-robert-brower-on-distributed-support/


Business - Technical support - Customer relationship management - CommVault Systems - United States]]> Mon, 7 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=c26fcd466b3194937fdc7f564c03f386 http://searchbusinessanalytics.techtarget.com/news/2240019375/Text-analytics-tools-require-serious-devotion-to-customers


Text analytics - Marketing - Databases - Data Warehousing - Decision Support Tools]]> Wed, 2 Jun 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=6a62930a9576ee859bb15cc19c8e4c62 http://searchcrm.techtarget.com/news/2240019202/SAP-RightNow-make-CRM-more-mobile


SAP - SAP AG - Sybase - Salesforce.com - RightNow Technologies]]> Mon, 31 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=ba96117934ddbc86eed05bd58a1aa75a http://searchcrm.techtarget.com/news/2240019092/Monsanto-ties-together-SAP-CRM-Portal-KM-and-Cisco-telephony


SAP AG - Cisco Systems - Salesforce.com - SAP - ERP]]> Wed, 26 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=dea37fef67bdb98e65718e3108aac9aa http://itknowledgeexchange.techtarget.com/voices-of-crm/sheryl-kingstone-discusses-mobile-crm-strategies/


Yankee Group - Customer relationship management - Business - Sales - Marketing]]> Mon, 24 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=c16a89f753e2aa60cb9979c3511ccd26 http://searchcrm.techtarget.com/news/2240018770/NPS-follow-up-helps-Sony-Canada-improve-customer-experience


Business - SAP - SAP AG - ERP - Consultants]]> Wed, 19 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=30e03626554beb53ac9745b6dcee6734 http://itknowledgeexchange.techtarget.com/voices-of-crm/is-business-bydesign-the-future-of-saas-crm-at-sap/


SAP - SAP AG - Software as a service - Enterprise resource planning - ERP]]> Tue, 18 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=1f1b9ba643478f352ec429458eef8002 http://searchsap.techtarget.com/news/article/0,289142,sid21_gci1512301,00.html


Sybase - SAP - SAP AG - Technology - ERP]]> Wed, 12 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=083befe85d551a83088c57fa7d02c962 http://searchcrm.techtarget.com/news/2240018332/Are-engineers-the-next-wave-of-CRM-users


Customer relationship management - Social network - Business - E-Commerce - Software as a service]]> Mon, 10 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=8eaa222bfc0e12d64045fadd385befde http://searchcrm.techtarget.com/news/2240018312/Gartners-Magic-Quadrant-for-customer-service-contact-centers-finds-best-of-breed-market


Magic Quadrant - Gartner - Customer service - Business - Consulting]]> Wed, 5 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=42f12a11d2d4d57b5084f9e8095062f9 http://searchcloudcomputing.techtarget.com/news/article/0,289142,sid201_gci1511414,00.html


IBM - Cloud computing - Business - Data integration - Cast Iron System]]> Mon, 3 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=d01963553b77d4940b79f43b47f6eeed http://searchcrm.techtarget.com/news/2240018288/Measuring-the-ROI-of-social-CRM-no-easy-task


Salesforce.com - Customer relationship management - Business - Rate of return - E-Commerce]]> Sun, 2 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=043f7c86ac3a030d776345fa38c299f8 http://searchcrm.techtarget.com/news/2240018289/Social-CRM-demands-a-solid-business-case


Customer relationship management - Business - Business case - Social media - Marketing and Advertising]]> Sun, 2 May 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=15ea64388972c319e9e7bbeebb3f54c4 http://itknowledgeexchange.techtarget.com/voices-of-crm/is-this-the-end-of-apex-and-other-questions-about-vmforce/

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]]> Tue, 27 Apr 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=425068dbed8dedd4dc6471902452c009 http://searchcrm.techtarget.com/news/2240018209/Microsoft-provides-glimpse-of-CRM-roadmap-details-on-CRM-5

]]> Mon, 26 Apr 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=31031175b0ab324fb30c08b08ee1f79c http://searchcrm.techtarget.com/news/2240018188/Microsoft-takes-CRM-online-international-ties-in-GP

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]]> Sun, 25 Apr 2010 23:00:00 EDT http://www.pheedcontent.com/click.phdo?i=400bd7cb44bc16d6328b6eca36256336 http://searchcrm.techtarget.com/news/2240018178/OBIEE-for-Siebel-analytics-project-at-McKesson-overcomes-hurdles

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