Free Articles in Customer Relationship Management

The Sixth Secret of Customer Service

alan@themotivationdoctor.com (Alan Fairweather) — Sun, 20 Apr 2008 09:13:15 GMT

Don't you just hate it when things go wrong for your customers or one of your team. This article explains how a positive recovery will ensure customers forgive you and even praise the quality of your service.

How to Please Most of Your Customers and Keep Them Happy with Less

articlesbyaceyg@atouchofbusiness.com (Acey Gaspard) — Thu, 17 Apr 2008 18:14:41 GMT

A Simple Approach For Pleasing Your Customers, By Focusing on Less Customers And Doing A Better Job of Catering To Their Needs.

The Secret to Filling the Prospect Pipeline in 2008

articles@letstalktradeshows.com (Joyce McKee) — Sun, 23 Mar 2008 18:19:19 GMT

Customer connection is the secret for filling the sales pipeline in 2008.

Are you allowing customers stress you out?

alan@themotivationdoctor.com (Alan Fairweather) — Tue, 18 Mar 2008 15:10:17 GMT

Do you sometimes get stressed when people don't see things the way you do? Dealing with customers, your boss, the people who work for you and other colleagues can be extremely stressful. This article explains why other people may just see the world differently from you.

Business Software and Customer Relationship Management Systems - Why Your Business Needs Them

j.m.leander@primeinteractive.com (jon leander) — Thu, 13 Mar 2008 18:08:39 GMT

Business Software and Customer Relationship Management let you integrate your business information into your key business processes, quickly and simply increasing productivity and gaining better access to accurate information.

Etiquette for Customer Service on the Phone

james@global-sky.com (James Stinson) — Thu, 06 Mar 2008 06:30:20 GMT

When excellent etiquette is observed on the phone, the company and the customers benefit mutually.

Customer Depreciation

adsthatmakemoney@yahoo.com (Tommy Yan) — Wed, 13 Feb 2008 17:05:35 GMT

In the meantime, I thought about all the times the big, bad credit card corporations have gotten under my skin. It's very revealing. It shows the many ways NOT to treat your customers.

Natural Phenomenon which Kills Both the Doctor and Patient

articles@doctorrelation.com (Helmut Flasch) — Tue, 12 Feb 2008 03:34:38 GMT

Insurance cuts reimbursements and doctors cut time with patients - a natural phenomenon, which nevertheless kills both, doctor and patient. Ever since the cut in reimbursements, doctors have answered with the only weapon they knew: cutting time with patients.

Increase the Cash Value of Your Patients

articles@doctorrelation.com (Helmut Flasch) — Tue, 05 Feb 2008 06:28:12 GMT

This topic is all about servicing the patients which you did get to the fullest so that they get all the services they need and you get all the money you deserve.

A Smile Can Fix (Almost) Anything

ennyman@northlc.com (Ed Newman) — Thu, 24 Jan 2008 06:33:42 GMT

A short article about the value of hiring friendly people in positions that have interactions with customers.

Are Your Customers Scared, Scarred or Skeptical?

acass@omniholdingsinc.com (Andrew Cass) — Thu, 13 Dec 2007 18:38:13 GMT

Whether you are marketing on-line or off-line, your potential customers are scared, scarred, and skeptical these days; meaning they are overwhelmed. Consumers are becoming resistant to sales messages. This article explains the new approach used by the pros.

Our Clients Must Come First

stuart@stuartcrawford.com (Stuart Crawford) — Thu, 13 Dec 2007 17:34:42 GMT

Clients! Without them there would be no headaches, no demands, no issues, and no revenue coming into the business! How many times do I hear it in the halls of small business during my travels in the market today...

How Much Time Do You Spend Listening?

info@keepcustomers.com (Kelly Watkins) — Wed, 05 Dec 2007 01:58:12 GMT

It's no surprise that people utilize listening a lot during their work day. A survey has shown how much time the average working person spends communicating on a daily basis. What percent of the time do you think people spend writing, reading, talking, and listening each day?

How to Get The Best Out Of Your Phone

warlow@smallbusinesssuccess.biz (Rob Warlow) — Fri, 30 Nov 2007 22:04:04 GMT

The telephone can be a great tool to provide exceptional customer service but it can also destroy a customer's perception of your service. What steps can you take to ensure it adds something positive to the customer experience?

15 Tips to Help You Increase Sales, Profitability and Customer Loyalty

phassett@salesnowonline.com (Pat Hassett) — Wed, 28 Nov 2007 15:29:13 GMT

Really knowing your customers, and treating each of them as if they were your only customer; focusing on their highest priority needs and helping them solve their problems; being a trusted advisor to them: these are the "stuff" of great customer service and of successful, professional selling.

6 Reasons Why People Will Commit to Your Mortgage...Or Maybe Not!

tom@mortgagemarketingtoolkit.com (Tom Domin) — Tue, 13 Nov 2007 18:40:43 GMT

Have you ever wondered why someone would purchase one television brand over another? Or why they would purchase one car manufacturer's vehicle over another? This article explains all...

Do You 'Make a Sale' or 'Provide an Experience'?

info@online-biz-coach.com (Sandra Martini) — Tue, 13 Nov 2007 14:33:45 GMT

You ordered a glass of wine and two bottles of water. The bill came to US $40. Are you shocked? Horrified? Why did I smile rather than cringe?

Should Your New Business Give Discounts to Attract New Clients?

cathy@cathygoodwin.com (Cathy Goodwin) — Sat, 10 Nov 2007 20:58:04 GMT

New business owners often get advised to charge lower prices - even create giveaways - to attract clients. This strategy works well in some markets but will backfire in others.

Customer Loyalty - Does it work? - 7 Steps to Client Retention

drew@gettingtothefinishline.com (Drew Stevens PhD) — Thu, 25 Oct 2007 23:11:50 GMT

Today's client seeks loyalty and satisfaction; numerous surveys agree and illustrate angst amongst clients to receive satisfaction.

Holidays and the Business School Graduate

jimb@bestholidaycards.com (James Brotton) — Thu, 25 Oct 2007 20:51:43 GMT

Welcome to the business world new graduates. Here's what they didn't teach you at Business School. Big holiday no no's in the business world.

The Myth of Exceeding Customer Expectations

pmccord@mccordandassociates.com (Paul McCord) — Wed, 24 Oct 2007 19:23:51 GMT

Exceeding customer expectations doesn't have to be just a slogan. By instituting the proper procedures and training, your company can eliminate competition and diffuse price objections by becoming one of the few companies to exceed customer expectations.

10 Ways to Ask the Client to Do Business with You

asparker@asparker.com (Alvah Parker) — Mon, 22 Oct 2007 17:42:21 GMT

It is difficult to know when to ask a potential client or customer if he/she is ready to do business with you. Here are some suggestions of ways to ask for the business. Let your intuition guide you as to the timing of the question.

Your Auto-Reply Email Function...How to Irritate Mortgage Customers and Alienate Prospects

tom@mortgagemarketingtoolkit.com (Tom Domin) — Mon, 22 Oct 2007 16:57:49 GMT

In my opinion, Mortgage Professionals that use the "Auto-Reply" option that's available in most email programs are making a huge marketing mistake. This article explains all...

A Better Way to Talk With Unhappy Customers

drbill@ChampionshipCommunication.com (Bill Lampton, Ph.D.) — Wed, 17 Oct 2007 05:45:40 GMT

When customers accuse your company of poor service, you "stand your ground," defending your policies and people. The result: unhappy customers take their business elsewhere. Communication expert Dr. Bill Lampton shows a better way to talk with distgruntled customers--"noncommittal agreement."

Learn the Secrets of Customer Experience that Drive Ultra High Business Performance

rhoward@everestkc.net (Robert Howard) — Sun, 14 Oct 2007 19:54:24 GMT

Customer satisfaction can be an extremely valuable business asset. In fact, companies that lead in customer satisfaction have proven to achieve ultra high business performance. In order to unlock the secrets of customer satisfaction, companies must first focus on delivering...

Seven Deadly Sins of Customer Service

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Sun, 30 Sep 2007 15:48:35 GMT

The judgement on quality of customer service lies in the eye of the beholder. However, there are seven simple areas on which if we concentrate, we will inevitably provide good customer service. Alternatively, if we ignore them.....

Forget the Fockers…Meet Your Customers

harrisonarticles@yahoo.com (Craig Harrison) — Thu, 27 Sep 2007 06:31:38 GMT

To ensure customer retention - Treat them like beloved family!

SIGNS of Service: Master "Sign Language" to Communicate with your Customers

harrisonarticles@yahoo.com (Craig Harrison) — Thu, 27 Sep 2007 06:21:54 GMT

Give your customers confidence to find what they're looking for, without effort, exertion and frustration.

Your Auto-Reply Email Function...How to Irritate Mortgage Customers and Alienate Prospects

tom@mortgagemarketingtoolkit.com (Tom Domin) — Fri, 21 Sep 2007 09:45:41 GMT

In my opinion, Mortgage Professionals that use the "Auto-Reply" option that's available in most email programs are making a huge marketing mistake. This article explains all...

Natural Phenomenon which Kills Both the Doctor and Patient

articles@doctorrelation.com (Helmut Flasch) — Fri, 14 Sep 2007 11:34:05 GMT

Insurance cuts re-imbursements and doctors cut time with patients - a natural phenomenon, which nevertheless kills both, doctor and patient. Ever since the cut in re-imbursements, doctors have answered with the only weapon they knew: cutting time with patients.

Increase the Cash Value of Your Patients

articles@doctorrelation.com (Helmut Flasch) — Tue, 11 Sep 2007 18:15:30 GMT

This topic is all about servicing the patients which you did get to the fullest so that they get all the services they need and you get the all money you deserve.

How to Be a Customer-Focused Organization

mgwhitemti@comcast.net (Mary Gormandy White) — Mon, 10 Sep 2007 11:58:05 GMT

Every time anyone who represents your organization comes in contact with a customer or prospective customer, your reputation is on the line.

Customer and Client Rapport: Why Should They Care About You?

scdeal987@sbcglobal.net (Jack Deal) — Mon, 10 Sep 2007 06:56:33 GMT

Customers drive all the action. If your business can develop a relationship it can develop customer loyalty.

Listen to Your Customers

sharon@notepage.com (S. Housley) — Tue, 28 Aug 2007 18:33:27 GMT

Managing customer complaints can be a thankless job, but remember that for every customer that shares their worries, concerns or complaints, there are likely more that did not express their dissatisfaction, and instead simply moved on to a competitor.

Customer Service In An Instant Gratification Age

brandi@telecentrex.com (Brandi Cummings) — Mon, 27 Aug 2007 21:00:46 GMT

We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start.

Free for the Giving: The best things in service situations are often free

harrisonarticles@yahoo.com (Craig Harrison) — Fri, 24 Aug 2007 05:31:40 GMT

Customer service does not require a huge capital outlay; the most important parts of customer service are free…most of them tied to attentiveness, friendliness & empathy. Here's a list of free customer service components.

How to Improve Your Customer Service Call Center So You Can Achieve Double-Digit Response Rates

articles@erdm.com (Ernam Roman) — Wed, 22 Aug 2007 03:36:20 GMT

The type of Customer Service your customers are expecting from your company and tips to help you improve your Customer Service Call Center

Customers are not equal so don't promote equally

larry@larrygaller.com (Larry Galler) — Mon, 20 Aug 2007 23:27:09 GMT

Customers differ in the amount of potential purchases. If you promote more to those with a higher amount of potential you will gain a much higher return on your marketing investmet.

Customer Service: Little Things Matter

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Mon, 20 Aug 2007 19:28:21 GMT

Imagine the scene. I have decided to take a weekend off and head up to the hinterland for a weekend away from the rat race. Two whole days of luxury with the person I love. Having made the decision to spend the money pampering myself, the sense of anticipation is electric. Good vibes flood my body.

Evaluating Your Customer

conn1229@yahoo.com (jay conners) — Thu, 26 Jul 2007 20:34:28 GMT

It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer

Get the Most Out of Your Current Customer

conn1229@yahoo.com (jay conners) — Thu, 26 Jul 2007 00:49:00 GMT

The customers you already have could be your biggest lead source, and you may not even realize it.

Should You Fire A Customer?

larry@larrygaller.com (Larry Galler) — Tue, 24 Jul 2007 06:44:09 GMT

Some customers are not profitable. They eat up too many resources in time and money than they pay for the products and services you sell. Consider cutting them loose.

Customer Value Propositions in Business Markets

articles.articlemarketer@gmail.com (Article Marketer) — Tue, 17 Jul 2007 13:36:19 GMT

'Customer value proposition' has become one of the most widely used terms in business markets in recent years. Yet our management-practice research reveals that there is no agreement as to what constitutes a customer value proposition - or what makes one persuasive.

Dealing with Customer Enquiries on Your Website

articles.articlemarketer@gmail.com (Article Marketer) — Fri, 13 Jul 2007 03:09:45 GMT

How well do you handle these communications? Do you even want to receive questions from your web customers in the first place? Sales are at stake here, so let us look at this issue.

Consumer Confidence Cubed

adsthatmakemoney@yahoo.com (Tommy Yan) — Tue, 10 Jul 2007 19:07:12 GMT

The guarantee reverses the risk from the consumer back to the merchant. It shows the consumer she's buying from a solid, established and well-trusted company. It allows her to buy with confidence. And it alleviates doubts and fears of purchasing an inferior, mismatching or unsatisfactory product.

Improve Your Mortgage Business...Make Yourself Available

tom@mortgagemarketingtoolkit.com (Tom Domin) — Tue, 10 Jul 2007 18:52:26 GMT

The idea of being accessible might be a little disarming for many of you, but it is one of the best and easiest things you can do to grow your mortgage business. This article explains all...

Email Mistakes that Destroy Customer Trust

articles.articlemarketer@gmail.com (Article Marketer) — Tue, 10 Jul 2007 04:09:43 GMT

Is email your company's friend or foe? It depends on how you use it, how important new customers are to you, and how much you value existing customer relations.

Improve Customer Rapport with Improv

harrisonarticles@yahoo.com (Craig Harrison) — Thu, 05 Jul 2007 00:41:59 GMT

Looking for ways to improve rapport with customers, clients & prospects…cast your gaze to improv — improvisational behavior. Here's how to Impress…through improv!

Customer Service: A Little Means a Lot

media@laurieweiss.com (Laurie Weiss) — Wed, 04 Jul 2007 02:39:05 GMT

How a single employee can ruin a company's reputation.

Einstein on Customer Service: E2=MC2

harrisonarticles@yahoo.com (Craig Harrison) — Tue, 03 Jul 2007 01:09:46 GMT

The key to optimal success comes in exceeding your customers' expectations. How well you manage expectations spells the difference between leading the field & fielding leftovers. Here's the perfect Formula for Business Success.

Customer Service: The Most Valuable Service You Sell

articles@xeal.com (Jessica Cox) — Mon, 18 Jun 2007 06:43:03 GMT

Business marketing is more complex than ever. Giant retail-chain stores, online shopping, and rampant franchising make it tough for individual businesses to stand out in the crowd. So, how can you woo and win today's over-stimulated consumer? It's easier than you think.

How to Get Your Customers Saying ‘Wow'

warlow@smallbusinesssuccess.biz (Rob Warlow) — Mon, 11 Jun 2007 05:11:37 GMT

Small business owners seem to think that the customer is merely an interference. But how can you get your customers all pumped up and ready to do business with you again?

How Your Attitude Affects Your Mortgage Customers

tom@mortgagemarketingtoolkit.com (Tom Domin) — Sun, 20 May 2007 23:45:13 GMT

Keeping mortgage customers happy makes good economic sense. Here's a little dissertation on how a customer feels...

How Selling is Like Romance: Why Nurture Marketing Beats Cold Calling Any Day!

empirearticles@sbcglobal.net (Scott Metcalfe) — Thu, 17 May 2007 23:13:27 GMT

Nurture marketing, the art of keeping your relationship with prospects and clients vibrant and alive can be a rich source of revenue and referrals. Sadly, most folks who sell, business owners, entrepreneurs and salespeople spend far more time going on the "blind dates" of cold calling than they do

Let Your Client's Know Your Customer Service Expectations

travis@americanretailsupply.com (Keith Lee) — Thu, 17 May 2007 23:09:58 GMT

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

Being Present is a Gift to All: The Real Meaning of Real Time

harrisonarticles@yahoo.com (Craig Harrison) — Thu, 17 May 2007 23:06:42 GMT

How present are you at any given time and place you find yourself? Many professionals appear in body but little else. Don't get marked as missing in action. Help customers feel connected!

Never Burn a Bridge

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 17 May 2007 22:06:42 GMT

Why should you always maintain a good report with a business even when you are parting ways? It is human nature to get mad and then rant and rave about what is not going well at work.

Customer Loyalty - The Key to Business Success

warlow@smallbusinesssuccess.biz (Rob Warlow) — Thu, 10 May 2007 20:44:00 GMT

Talk to many business people about customer service and the majority of them will say they are aiming to have ‘satisfied' customers. What we all should be seeking is to have loyal customers. But how can you turn a satisfied customer into a loyal one?

The Power of Questions to Attract Ideal Clients

asparker@asparker.com (Alvah Parker) — Thu, 10 May 2007 20:34:00 GMT

Business owners realize that some clients are easier to work with than others. It is possible to have a practice or business full of clients or customers that are perfect for you. Asking the right questions before you ask for the business will help you do that.

How to Build a Customer Focused Business

warlow@smallbusinesssuccess.biz (Rob Warlow) — Mon, 07 May 2007 20:54:43 GMT

You can have the best products but unless you are a customer focused business it counts for nothing. So what can you do to build a business which focuses on the customer, and not your business?

Outstanding Examples of Quality Guest Service for Restaurant Managers

articles.articlemarketer@gmail.com (Article Marketer) — Fri, 20 Apr 2007 00:28:27 GMT

We're going to learn about how to give quality guest service by examining customers-eye views of outstanding examples. these are various incidents encountered in all varieties of establishments, from both sides of the counter, over the years. they're incidents that stick in the mind.

Creating Value for Your Online Customers

articles.articlemarketer@gmail.com (Article Marketer) — Tue, 17 Apr 2007 22:23:02 GMT

Customers are the lifeblood of any business (whether it's online or offline). So it makes sense to look after your hard-earned customers and give them excellent value for the cash that they hand over to you. It's not about you.

How to Make Your Hospitality Customers Day

articles.articlemarketer@gmail.com (Article Marketer) — Sun, 15 Apr 2007 23:33:22 GMT

All in all, treat your customers and customers as you think it would be nice to be treated. In a world where business transactions have been made more and more brief and impersonal, what was once a cliche is now a novelty.

Make Customers Come Back - Winning Customer Retention Strategies

articles.articlemarketer@gmail.com (Article Marketer) — Thu, 12 Apr 2007 23:45:26 GMT

Customer Retention marketing is a tactically-driven strategy to keep relationships with customers going and increase customer interest. This strategy relies on the study of customer behavior.

Establishing a Customer Loyalty Program

articles.articlemarketer@gmail.com (Article Marketer) — Thu, 12 Apr 2007 23:36:18 GMT

A lot of companies nowadays are coming up with various customer loyalty programs to ensure bigger profits for their companies. This may seem to be quite a worn idea already for a customer loyalty program but people, no matter how wealthy they are, actually enjoy getting freebies.

Hold Onto What You've Got

alan@themotivationdoctor.com (Alan Fairweather) — Thu, 12 Apr 2007 23:08:22 GMT

You probably spend a great deal of your time looking for new customers or clients. However, are you sure your doing enough to hold onto the ones you've got. One of the least costly ways to grow your business is to get customers to come back and buy more of your product or service.

Keeping Your Customers through Loyalty Marketing

articles.articlemarketer@gmail.com (Article Marketer) — Wed, 11 Apr 2007 22:50:06 GMT

The best-kept secret behind incredibly successful businesses--a loyal client base who will not only keep on going back to you whenever they need your products or services but they are also the ones who will help your company get more attention from others through word of mouth.

Putting the "Service" Back in "Customer Service"

articles.articlemarketer@gmail.com (Article Marketer) — Wed, 11 Apr 2007 22:05:05 GMT

The future of customer service is here. Technology has made seeking out support faster and easier than ever. But, has your digital age company sacrificed true service in the name of automation?

Dealing with Difficult People

alan@themotivationdoctor.com (Alan Fairweather) — Wed, 11 Apr 2007 21:53:37 GMT

These notes are primarily designed to help deal with difficult people when we have made a mistake. We often have to deal with other people where we have not made a mistake however the people we're dealing with often prove to be difficult and unwilling to accept what we say.

How to Build Strong & Lasting Customer Relationships

admin@cimmeronstudios.com (Henry Pellerin) — Wed, 11 Apr 2007 01:15:32 GMT

What's the best way to make yourself valuable and build customer relationships? Read more to learn how.

Ever Been to a Pow Wow?

tim@timconnor.com (Tim Connor) — Wed, 11 Apr 2007 00:19:21 GMT

If you want to ride off into the sunset with your head where it belongs - on top of your shoulders, become familiar with what your customers really want, not what you think they want or may even tell you they want

5 Quick and Easy Steps for Dealing with Nasty Customers

articles.articlemarketer@gmail.com (Article Marketer) — Wed, 11 Apr 2007 00:00:22 GMT

There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them or stooping to their level and telling them you hope they get cancer and die! Here are some tips you may find useful

Get Your Restaurant Business to Give Great Hospitality Service

articles.articlemarketer@gmail.com (Article Marketer) — Tue, 10 Apr 2007 23:51:16 GMT

People may visit a restaurant once if they hear the food is good, but most customers won't return if the service is lacking. It seems that in the latest studies, in far too many restaurants, the quality of service lags far behind the quality of food.

What is Superior Service?

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Tue, 03 Apr 2007 00:03:41 GMT

Delivering Superior Service is not about trading off poor service with free gifts and upgrades. It is not about exceeding some needs and not meeting others. It is....

10 Reasons to Follow-Up with Prospects

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 29 Mar 2007 01:03:50 GMT

If you focus on the customer at all times, you are likely to increase the amount of business you get from them. You will be in their minds when it comes time to select the correct person to fill a big order or to manage a project.

Does Your Car Know the Time?

larry@larrygaller.com (Larry Galler) — Tue, 27 Mar 2007 00:05:37 GMT

Companies that give their customers a value-added, joyous experience retain them longer and build "brand equity." Even better, if it can be done at little or no expense.

9 Ways to Connect with Your Customer

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 22 Mar 2007 22:55:48 GMT

Every touch point needs to count. Every time there is a connection with a person, there needs to be follow-up. The people you meet will all have a network of others that may need your services. Be consistent, be known, and be in touch.

Get the Customers Hooked on Your Product or Service

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Mon, 19 Mar 2007 23:48:34 GMT

People want experts: toot your horn and hook them on what you have to say.

Resistance - How to Handle It

alan@themotivationdoctor.com (Alan Fairweather) — Tue, 13 Mar 2007 21:12:20 GMT

Many sales people believe the customer when they say - "You're too expensive". They then start offering discounts or walk away from the sale, complaining that their product or service isn't competitive enough.

Do You Have an Effective Follow-up Strategy?

tim@timconnor.com (Tim Connor) — Mon, 12 Mar 2007 02:10:30 GMT

Why don't salespeople follow-up? And, what are the benefits of an effective follow-up strategy? Two critical issues that will determine the success of salespeople today. Why don't salespeople follow up?

Customer Service - The Huge Gap Between Intention and Reality

jf@jonathanfarrington.com (Jonathan Farrington) — Mon, 12 Mar 2007 01:51:24 GMT

When so much time and money is spent on training people about the need for constructive relations with customers, why is it often so bad?

Actions are Louder Than

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Mon, 12 Mar 2007 01:45:18 GMT

You have heard the saying that "actions speak louder than words". It is so true, especially when it comes to business relationships. "Thrill the Customer" at every point along the way.

Stay - Say - Pay

alan@themotivationdoctor.com (Alan Fairweather) — Fri, 09 Mar 2007 00:52:42 GMT

Working a little bit harder on the emotional connection with your customers will increase your likeability factor and ensure they - stay, say and pay.

Capturing Lifetime Customers

adsthatmakemoney@yahoo.com (Tommy Yan) — Thu, 08 Mar 2007 00:05:03 GMT

The fastest, easiest, and least expensive way to create long-term income is to acquire thousands of targeted prospects who buy from you: FOR LIFE.

The Sale is Not Complete Without References

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Wed, 07 Mar 2007 00:01:56 GMT

When you work with customers you should be putting your best foot forward and giving them all your attention while working with them. Your job is to keep the business relationship through excellent work and service.

The Added Value - Is YOU

virden@TheSellingEdge.com (Virden Thornton) — Tue, 06 Mar 2007 00:11:22 GMT

Many of us will pay a more to obtain better treatment. Why? Today, outstanding customer service has become the exception rather than the rule. We receive such mediocre service most of the time that we would gladly pay a bit more if we thought it would guarantee a better experience.

How to Bond a Business Relationship

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Fri, 02 Mar 2007 00:08:57 GMT

If the client values what you have to offer and is willing to enter into a contractual agreement for services, then the relationship is worth bonding.

Customers - Hold Onto the Ones You've Got

alan@themotivationdoctor.com (Alan Fairweather) — Wed, 28 Feb 2007 23:01:06 GMT

A survey I read some years ago suggested that customers leave a business for four basic reasons: 14% leave because they're dissatisfied, 9% leave because of price, 5% leave for other reasons and a whacking great 72% leave because of "supplier indifference".

How Easy is It to Buy From You?

info@salesdivas.com (Kim Duke) — Wed, 21 Feb 2007 23:28:08 GMT

You get to the point where someone wants to buy from you but for some reason you lose the deal. Learn why that may have happened and how to fix the problem.

Ten of the Easiest Ways to Lose Your Customers

jf@jonathanfarrington.com (Jonathan Farrington) — Wed, 21 Feb 2007 23:13:37 GMT

Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one.

Don't Just Close Sales - Close Relationships

tim@timconnor.com (Tim Connor) — Mon, 19 Feb 2007 23:53:37 GMT

Poor salespeople focus on just closing the sale. Successful salespeople focus on closing the sale and the relationship. Which is your approach?

Customers - What They Really Want - 6 Secrets of Customer Service

alan@themotivationdoctor.com (Alan Fairweather) — Thu, 15 Feb 2007 23:15:51 GMT

What customers really - really - really want and what will make them loyal to your business and say wonderful things about you to other people are...

Who are Your Best 10 Prospects?

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Wed, 14 Feb 2007 22:18:10 GMT

If you are just starting out, your list should have people that know you at the top, and the ones that you know at the bottom.

How to Keep Customers

alan@themotivationdoctor.com (Alan Fairweather) — Mon, 05 Feb 2007 00:41:56 GMT

Let's face it; customers can be a real pain in the neck. You move heaven and earth for them, you respond to their every whim, you give them time to pay and they still try to screw your prices down.

Re-activating Past Clients

tim@timconnor.com (Tim Connor) — Thu, 01 Feb 2007 23:32:08 GMT

Lost business does not necessarily mean lost forever. Many salespeople neglect this lucrative source of new business. I say new because, if you treat these past customers as new prospects, you may just regain the business.

Do Your Clients See You as a Valuable Resource?

tim@timconnor.com (Tim Connor) — Wed, 31 Jan 2007 23:43:22 GMT

In a highly competitive international business climate, it is essential that salespeople become even more creative in finding ways to service their clients to improve customer loyalty and repeat business.

Answer Seven Powerful Questions to Deliver Superior Service

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Sun, 21 Jan 2007 22:56:15 GMT

Powerful questions force us to think deeply on the topic about which we chose to ask the questions. Powerful questions are ambiguous and evoke accountability. Here are seven questions we should all ask to unravel what is required to deliver superior customer service.

If Your Customers are Not Complaining You may Have a Problem

jf@jonathanfarrington.com (Jonathan Farrington) — Sun, 21 Jan 2007 22:46:41 GMT

It is said that 91% of people don't complain. They prefer to obtain their revenge by not buying from a business that has given them an inferior product or a poor service. They have a passive power and they know it!

Defusing Customer Disputes: 7 Strategies to Centered Communication

judy@judyringer.com (Judy Ringer) — Wed, 17 Jan 2007 22:18:49 GMT

Defusing difficult or angry customers calmly and assertively benefits the company, the customer, and the service representative.

Customers are Your Best Prospects

tim@timconnor.com (Tim Connor) — Tue, 16 Jan 2007 23:07:23 GMT

Many salespeople treat customers or clients as one-time sales opportunities. When they have this limited view, they fail to achieve additional sales opportunities with these customers. Not only is a client a client, but also they are always a prospec

How to Improve Customer Service and Get Thousands of New Customers Flocking You

diamondassociatespr@yahoo.com (ArLyne Diamond) — Sun, 14 Jan 2007 23:06:53 GMT

The need for superb customer service is not startling, and the means for bringing it about are relatively well known. Nevertheless, too many businesses seem to accept the need and means in theory but in practice they continue to deliver poor service.

Define Your Best Customer

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 11 Jan 2007 23:43:58 GMT

To be more effective at developing relationships, one should always take time to describe their best customer. This is the customer that gives you the biggest bang for your buck.

Call Centres; Customer or Internal Metric Focus?

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Wed, 10 Jan 2007 22:35:32 GMT

In most call centres, customers wait for a few minutes at the end of a telephone line for an answer from an individual who is governed by a set of Key Performance Indicators (KPIs) that has more to do with the efficiency of the call centre than satis

Always Thrill the Customer

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Mon, 08 Jan 2007 22:55:44 GMT

There must be value attached to everything you do for the customer. If they do not perceive a value in the service, then you will not keep that customer for life.

Generate Word of Mouth in Six Steps

alan@themotivationdoctor.com (Alan Fairweather) — Sun, 17 Dec 2006 18:12:45 GMT

Let me ask you a simple question - do you want your customers to say positive things about your business to other people?

How To Craft A Killer Complaint Letter

joseph@xtrememind.com (Joseph Plazo, Ph.D) — Fri, 08 Dec 2006 17:59:47 GMT

Served by a slob? Bought a crappy product? Whip out your pen and get results in a day!

The Customer is Always Right - Phooey

tim@timconnor.com (Tim Connor) — Wed, 06 Dec 2006 19:15:53 GMT

For years I have heard the comment that ‘the customer is always right'. Baloney! There have been many times that I as a customer have operated under false assumptions, bad advice, unrealistic expectations, rumors and hearsay.

Five Smooth Tactics to Neutralize Conflicts & Enhance Communication

joseph@xtrememind.com (Joseph Plazo, Ph.D) — Thu, 30 Nov 2006 21:35:13 GMT

Effortlessly Kill your opponents with humility- and transform them into the best of friends!

5 Action Ideas to Deal with Difficult People

alan@themotivationdoctor.com (Alan Fairweather) — Thu, 23 Nov 2006 20:27:36 GMT

When was the last time you had to deal with a difficult customer? It was probably and external customer but perhaps it was an internal customer, such as a member of your team, a colleague or even - your boss!

Marketing 101: Be Noticed by Others

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 23 Nov 2006 20:22:05 GMT

Every customer has a relationship with you; treat them as if they are your only customer even if they are difficult to deal with.

Marketing 101: Helping the Customer

BetteD@BlueprintBooks.com (Bette Daoust, Ph.D.) — Thu, 23 Nov 2006 17:53:32 GMT

Marketing is the value you offer to the customer. You should always go beyond the contract for supplying goods and services. It should include a helping hand when your advice will help them achieve their goals.

Clients... and 38 Ways to Communicate with Them

lee@leehopkins.com (Lee Hopkins) — Tue, 21 Nov 2006 18:07:53 GMT

What might be useful is to compile a Communications Strategy for each of your clients, utilising a checklist of the most appropriate of these methods for each individual client.

Difficult Customers - There's No Such Thing

alan@themotivationdoctor.com (Alan Fairweather) — Tue, 21 Nov 2006 18:02:42 GMT

Customers will often judge the level of your service based on how well you recover from a difficult situation and they're very likely to forgive you if you do it well.

Active Listening - A Key To Sales Success

virden@TheSellingEdge.com (Virden Thornton) — Tue, 21 Nov 2006 02:30:10 GMT

Active listening is a two part process that builds trust in your prospects, customers or clients and helps them to become more focused and candid in their response to your questions.

Marketing & Great Customer Service Myth or Reality

photoscott6@yahoo.com (Duane Scott) — Sun, 19 Nov 2006 23:18:35 GMT

This particular article centers on the variations of customer service and whether it exists. Furthermore, it also explores what service providers have to do to delight their customers and despite how difficult it might be to provide great customer se

Building Bridges of Communication

lee@leehopkins.com (Lee Hopkins) — Thu, 16 Nov 2006 18:43:59 GMT

Building a 'bridge of understanding' between parties is fundamental if your business communication is to succeed.

Customer Service Secrets: Six Secrets of Outstanding Customer Satisfaction

articles@thesykesgrp.com (Ed Sykes) — Sun, 05 Nov 2006 20:09:47 GMT

The following are six customer service secrets for winning back customers, increasing customer satisfaction, and increasing your bottom line:

Check Yourself for Outstanding Customer Service

articles@thesykesgrp.com (Ed Sykes) — Sun, 05 Nov 2006 19:52:12 GMT

The following are three ways to “check yourself” to give outstanding customer service:

Bad Customer Service Is Not So Funny: Five Secrets to Giving Outstanding Customer Service

articles@thesykesgrp.com (Ed Sykes) — Sun, 05 Nov 2006 19:43:56 GMT

The following are five secrets to resolving a customer service situation and creating a great customer service experience:

Make Their Day

judy@judyringer.com (Judy Ringer) — Thu, 02 Nov 2006 17:52:34 GMT

When was the last time someone made your day - or you made theirs?

Focusing on Consistency (Part 1)

Adele@LearnShareProsper.com (Adele Sommers, Ph.D.) — Mon, 16 Oct 2006 17:54:10 GMT

When we aim for consistency in our communications, values, messages, images, offerings, and the customer experiences we create, we take another significant step toward developing long-lasting and meaningful customer relationships that will boost our

Focusing on Consistency (Part 2)

Adele@LearnShareProsper.com (Adele Sommers, Ph.D.) — Mon, 16 Oct 2006 17:53:23 GMT

Consistently pleasant customer experiences produce "raving fans" who spread positive "buzz" about our products and services. In contrast, even a single unhappy experience can sour a customer, who may then take her business elsewhere and we might not

Small Business Marketing Strategy - The Importance of Customer Commonality

craig@marketinghawks.com (Craig Lutz-Priefert) — Sun, 15 Oct 2006 18:42:15 GMT

Underneath the surface all customers share something in common: for some reason--known or unknown to the store's owner--they all made a choice to shop at the same place. Finding out the customer commonality these customers share is key to the small

Customer Service Begins with an "A"

kevin.dwyer@changefactory.com.au (Kevin Dwyer) — Tue, 10 Oct 2006 18:17:49 GMT

Customer service is built on the bedrock of a positive attitude. Without the positive attitude all of the attempts to "train" customer service will fail.

The Truth About Really Great Customer Service

alan@themotivationdoctor.com (Alan Fairweather) — Wed, 04 Oct 2006 17:48:10 GMT

Would you like customers to return, to spend more money and say positive things about your business to other people? This article reveals the number one secret of extraordinary customer service.

Leveraging your Existing Customer Base

megan@completepotential.com (Megan Tough) — Wed, 27 Sep 2006 18:09:12 GMT

For many of us - especially those in service businesses - our existing and previous customers are vital for three reasons:

Winning Customer Experiences

megan@completepotential.com (Megan Tough) — Tue, 26 Sep 2006 20:03:26 GMT

Much research has been done on what the makes a winning customer experience. What is it that makes customers come back to your business instead of going to someone else's?

Tips for Uncovering "Customer Hassles"

Adele@LearnShareProsper.com (Adele Sommers, Ph.D.) — Fri, 22 Sep 2006 01:28:06 GMT

When consumers aren't happy with the quality of their experiences, research shows that the vast majority will quietly take their business elsewhere and you might never hear why. To help you put a stop to the silent exodus, this article suggests four

10 Ways to Break it to Them Gently - Diplomacy Tips that Keep Customers

jeff@jeffmowatt.com (Jeff Mowatt) — Wed, 06 Sep 2006 18:04:35 GMT

Provides readers with 10 practical techniques that anyone can use to soften the blow when breaking bad news to customers.

Keeping Customers when Things Go Wrong - Five Keys to Turning Upset Customers into Fans

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 20:01:52 GMT

When attempting to resolve customer complaints, most business owners and managers believe the myth that money back guarantees and/or exchange policies will fix the problem. Money back guarantees and exchanges may fix the problem, but they do nothing

For Openers - Five Greetings that Boost Sales to Walk-in Visitors

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 19:36:14 GMT

Here are some tips to ensure that you and your employees greet customers in a way that makes them want to buy and keep coming back.

Making Connections - How to Create Rapport with Anyone in Less than 30 Seconds

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 19:26:14 GMT

To create a positive first impression, we need to know how to connect immediately with others regardless of their age, gender, ethnic background, mood, or the situation.

When Talking to Strangers - 3 Reasons Potential Customers May Distrust You

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 19:15:26 GMT

Consider these three reasons potential customers may distrust you or your team members...

The Humility Advantage - How Less Ego Creates More Sales

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 18:48:12 GMT

If you've been working in your industry for several years, then the bad news is that your extensive knowledge may also be one of your greatest weaknesses. The reason - you may be inadvertently coming across as being arrogant and insensitive...

The Myth of Treating People Fairly and Equally

jeff@jeffmowatt.com (Jeff Mowatt) — Tue, 05 Sep 2006 18:36:30 GMT

I'll just come right-out and say it. I believe that treating customers fairly and equally is a mistake. It's unprofitable. It belittles customers and employees. And it's unethical. There, I've said it...

Top Ten Things Customers Don't Want to Hear--And What to Say Instead

drbill@ChampionshipCommunication.com (Bill Lampton, Ph.D.) — Thu, 31 Aug 2006 16:26:32 GMT

What you say to your customers determines what they will say about your company to their friends, relatives and professional colleagues, so consider these ten statements to avoid, and what to say instead.