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			<title><![CDATA[IBM taps Varicent for its sales and performance management software]]></title>
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			<author><![CDATA[Nicole Laskowski, News Editor(editor@searchcrm.com]]></author>
			<pubDate>Fri, 13 Apr 2012 16:56:40 EDT</pubDate>
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			<title><![CDATA[Methods to increase customer lifetime value via customer loyalty]]></title>
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			<description><![CDATA[Don Peppers discusses some effective methods to increase customer lifetime value via customer loyalty in this expert tip.]]></description>
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			<pubDate>Wed, 5 Aug 2009 00:00:00 EDT</pubDate>
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			<title><![CDATA[Tracking the online customer experience after a website redesign]]></title>
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			<description><![CDATA[Learn customer experience metrics, including how to track and measure the impact a website redesign may have on the online customer experience, in this expert tip.]]></description>
			<author><![CDATA[Lior Arussy, President, Strativity Group(lior@strativitygroup.com]]></author>
			<pubDate>Thu, 2 Jul 2009 15:33:29 EDT</pubDate>
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